Support

This is the most asked question we get! If we had $1 for every time someone asks, DMs, emails, calls, or texts us about getting sponsored... We'd have a lot of dollars, haha.

Anyways, we don't have set rules on how we choose the skateboarders we sponsor. Because every skater is so unique.

But here's some advice to help you on your way - for Cloud 9 or any other skateboard brand.

Identify what makes you stand out. Share how it makes you unique and how you think it can inspire other skateboarders. Please know, it's not just about what you can do on your skateboard, but what you do off of your skateboard too.

Send over your best footage. Share your social platforms that you're most proud of, and have fun! That's what skateboarding is all about.

Make sure you follow us on social media, tag us in your post's and rep the Cloud 9 brand! We're always looking for new skateboarders to support.

We can't always give a heads up about all product restocks as it's always subject to change.

So if you see a product you love, get it. Or, you can keep a close eye on our social media and sign-up for our newsletter at the bottom of our homepage.

Keep your eyes peeled, because we've got some great new stuff coming in all the time, and you may just find a new favorite.

Today, we’re talking about how to wash your Cloud 9 clothes. No, we’re not joking or being dramatic. Believe us, by following these easy steps you'll keep your stuff looking brand new.

Wash in cold water

Warm water fades colors faster, also wears the fabric down, and can cause shrinking to occur. So by using cold water, you can ensure your t-shirt colors will look brighter and last months longer... without shrinking! So it'll save you money on your clothes by not having to replace them every few months. And since you'll be using cold water, you'll save on your water bill. We call that a win-win, win!

Wash it inside out

You probably already wash your clothes inside out, but if you don't... Start right now. This allows any sweat, dead skin cells, and bacteria to get washed away. And it'll protect the logos and prints during the wash cycle, keeping you and your clothes looking fresh.

Wash with similar clothing

Seems like a no-brainer, but wash your t-shirts with other t-shirts. Your sweatshirts with other sweatshirts. You get it. It's easier on your machine and your clothing. Oh, and one more thing, wash with like colors.

Hang it out to dry

Whenever you can hang dry your clothes, do it. This keeps the logos and prints lasting longer. It also helps maintain the shape and fit for longer. But if you must tumble dry inside out on low temperature.

We hope you'll find the answers you're looking for on this page. But if you need some help or just want to say hi, we're happy to help.

Do you have a phone number I can call?

If you prefer to call. You can call us at 1-818-795-1082. You read that right.You can always fill out the form on our contact page or email us at info@cloud9griptape.com.

What info should I provide when I reach out?

Include as much info as you can. If you're reaching out about an order include your order number, email address, and name. If there's an issue with the product, please include photos.Please only choose one way to get in contact with us. This will allow us to respond to you in the fastest way possible. Thank you!

If you live within the United States, we cover the shipping cost for you - aka it's free for you (not for us). If you would like to get your order faster, there are two other options to choose from for a small fee.

Orders placed before 4 pm Monday to Friday ship out the same day. And all orders get free stickers.

Economy - FREE
Delivers in 5 to 8 days from the day you order.

Standard - $5.00
Delivers in 3 to 4 days from the day you order.

Express - $15.00
Delivers in 1 to 2 days from the day you order.

External factors beyond our control, such as adverse weather conditions, may cause delays to your order.

For our neighbors to the north, please know we are always working hard to offer you the best prices on shipping. We recommend buying in bulk with friends to lower the cost of shipping. All orders also include free stickers.

Orders placed before 4 pm Monday to Friday ship out the same day.

Economy International - $10.00 USD
Delivers in 6 to 10 days from the day you order.

Standard International - $15.00 USD
Delivers in 3 to 4 days from the day you order.

Express International - $30.00 USD
Delivers in 1 to 2 days from the day you order.

External factors beyond our control, such as adverse weather conditions, may cause delays to your order.

If you happen to call home to one of the countries we currently ship to, below is the cost breakdown of shipping. We're doing our best to give you the best pricing we can on shipping. If you have friends that also skate, get together and buy in bulk to save on the price of shipping. We even toss in free stickers with your orders too.

Orders placed before 4 pm Monday to Friday ship out the same day.

Economy International - $10.00 USD
Delivers in 6 to 18 days from the day you order.

Standard International - $15.00 USD
Delivers in 6 to 12 days from the day you order.

Express International - $30.00 USD
Delivers in 1 to 5 days from the day you order.

External factors beyond our control, such as adverse weather conditions, may cause delays to your order.

We send email confirmations for all orders. You can easily track it that way. Or...

Do you have a Cloud 9 account?

Awesome! Sign in to your account through our online store. Check the fulfillment status. If it says "fulfilled" click the order number. This is where you'll find your tracking information. You can do this for all current and past orders.

I don't have a Cloud 9 account yet...

Once your order gets fulfilled, you'll get a confirmation saying your order shipped. This email will contain the tracking information for your order. If you haven't received an email - check your spam folder. 99% of orders ship the same day when you order by 4 pm. Please keep in mind, tracking can take around 24-48 hours to update after it shipped.

How do I get a Cloud 9 account?

Glad you asked! It's simple. Create an account, enter your details, and click sign up. We'll email you to activate your account. This is 100% free and an easy way to keep track of all your Cloud 9 orders.

Yes, we collect sales tax on all orders in Indiana. We then pay the collected tax over to the state. We don't keep any sales tax money for ourselves.

As we continue to grow throughout the world, we continue to add more countries to our ship list. If you don't see your country, please reach out and we're happy to add it to the list.

United States

Canada

Australia

Bahamas

Barbados

Belize

Brazil

British Virgin Islands

China

Costa Rica

Dominican Republic

France

Germany

Greece

Hong Kong SAR

Ireland

Italy

Jamaica

Japan

Mexico

Netherlands

Nicaragua

Poland

Russia

Singapore

South Africa

Sweden

Switzerland

Trinidad & Tobago

Turks & Caicos Islands

Ukraine

United Kingdom

For most orders, all you pay at checkout is all you'll pay period when buying from our online store. Some factors can change it, such as the dollar amount of your order, what you're buying, and where you live.

Please know we do not collect any duties or taxes for orders outside of the USA. If the country you live in collects duties or taxes you're responsible for paying them.

We want you to have an amazing experience when buying from Cloud 9! Returns vary based on the product you're buying.

If you live in the US... We offer free returns (we cover the return cost) to customers in the US. 

If you live outside the US... Customers outside of the US are responsible for the return cost of your products.

Returning Griptape

We want you to be 100% satisfied with your Cloud 9 Grip. So if you buy a sheet of grip from us, skate it, and you're not 100% satisfied, we will refund your money. No questions asked. Once you skate the grip, we can't get the grip off of your board and sell it to someone else. So there is no risk to you. Yes, you could buy a sheet of our grip, email us asking for a refund and rip us off. So far no one has and we trust that you won't do that either. We intend to treat you like we would like to get treated. Sorry if that sounds strange to you.

Returning Clothing

Again, our goal is to make you 100% satisfied with your Cloud 9 order. Sometimes items don't fit as expected or some other reason. With that said you have 365 days from the day you received your order to return it. All clothing items must be unworn and unwashed. We've cut down on our use of hang tags, so all clothing items come without one.